1. Overview & Service Nature
Adsenly provides custom, human-written content tailored to individual client specifications, as well as digital platform credits and content analysis tools.
Because our articles require dedicated time, human research, and editorial drafting, we have established a transparent and fair refund policy to protect both our clients and our writing team.
2. Credit Purchases & Unused Balances
Unused Credits: If you purchase a credit package and change your mind, you may request a refund for your unused credit balance within 7 days of the transaction date.
Spent Credits: Credits that have already been allocated to an article order that has entered production (researching, writing, or review) cannot be refunded, as labor has already been expended.
Credit balances remain in your account until you choose to spend them and do not expire while your account remains active.
Fair Credit Protection
If you purchased credits by mistake and have not placed any article orders, contact us within 7 days with your invoice number for a straightforward manual refund review.
3. Article Orders & Revision Policy
Cancellation Before Writing: If you place an article order and it is still in PENDING status before our team begins research or drafting, you can request cancellation. In this case, 100% of the credits used will be returned immediately to your account balance.
In-Progress or Delivered Orders: Once an article is in RESEARCHING, WRITING, or REVIEW status, the order cannot be cancelled for a cash refund.
Quality Guarantee & Revisions: If a delivered article does not follow your initial guidelines, focus keywords, or requested structure, you can request an editorial revision. Our writers will adjust and refine the content until it meets the original agreed-upon order criteria.
4. Failed, Duplicate, or Erroneous Payments
If funds were deducted from your payment method but credits were not reflected on your dashboard due to a network or verification delay, our team will manually verify the payment reference ID and immediately award the credits.
If you were charged twice for the same transaction due to a network glitch, we will verify the duplicate transaction and issue a direct refund for the excess payment to your original payment method.
5. How to Request a Refund or Review
To request a refund review, please contact our team via the Contact page with the following details:
- Your registered Adsenly account email address.
- The Invoice Number (e.g., ADS-2026-XXXXX) or payment reference ID.
- The date and amount of the transaction.
- A brief description of the issue or reason for the request.
Timely Support
All refund and payment requests are reviewed manually by the Adsenly team within 24 to 48 business hours. We do not use automated bots to decline refund requests.